> For the complete documentation index, see [llms.txt](https://docs.fortics.com.br/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.fortics.com.br/chat-center-api-reference/reference/admin.md).

# Admin

## Listar administradores

> Retorna administradores conforme filtros enviados.

```json
{"openapi":"3.0.3","info":{"title":"API v4 - Fortics SZ4","version":"4.0"},"servers":[{"url":"/api","description":"Base da API"}],"security":[{"JwtAuth":[]}],"components":{"securitySchemes":{"JwtAuth":{"type":"http","scheme":"bearer","bearerFormat":"JWT","description":"Token JWT no header Authorization."}},"responses":{"GenericSuccess":{"description":"Sucesso.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/GenericSuccessResponse"}}}}},"schemas":{"GenericSuccessResponse":{"type":"object","additionalProperties":true}}},"paths":{"/v4/admins":{"get":{"tags":["Admin"],"summary":"Listar administradores","description":"Retorna administradores conforme filtros enviados.","operationId":"getV4Admins","responses":{"200":{"$ref":"#/components/responses/GenericSuccess"}}}}}}
```

## Criar administrador

> Cria administrador com os dados enviados.

```json
{"openapi":"3.0.3","info":{"title":"API v4 - Fortics SZ4","version":"4.0"},"servers":[{"url":"/api","description":"Base da API"}],"security":[{"JwtAuth":[]}],"components":{"securitySchemes":{"JwtAuth":{"type":"http","scheme":"bearer","bearerFormat":"JWT","description":"Token JWT no header Authorization."}},"responses":{"GenericSuccess":{"description":"Sucesso.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/GenericSuccessResponse"}}}}},"schemas":{"GenericSuccessResponse":{"type":"object","additionalProperties":true}}},"paths":{"/v4/admins":{"post":{"tags":["Admin"],"summary":"Criar administrador","description":"Cria administrador com os dados enviados.","operationId":"postV4Admins","requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","additionalProperties":true}}}},"responses":{"200":{"$ref":"#/components/responses/GenericSuccess"}}}}}}
```

## Detalhar administrador

> Recupera os dados de administrador identificado no caminho.

```json
{"openapi":"3.0.3","info":{"title":"API v4 - Fortics SZ4","version":"4.0"},"servers":[{"url":"/api","description":"Base da API"}],"security":[{"JwtAuth":[]}],"components":{"securitySchemes":{"JwtAuth":{"type":"http","scheme":"bearer","bearerFormat":"JWT","description":"Token JWT no header Authorization."}},"responses":{"GenericSuccess":{"description":"Sucesso.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/GenericSuccessResponse"}}}}},"schemas":{"GenericSuccessResponse":{"type":"object","additionalProperties":true}}},"paths":{"/v4/admins/{id}":{"get":{"tags":["Admin"],"summary":"Detalhar administrador","description":"Recupera os dados de administrador identificado no caminho.","operationId":"getV4AdminsById","parameters":[{"in":"path","name":"id","required":true,"schema":{"type":"string"}}],"responses":{"200":{"$ref":"#/components/responses/GenericSuccess"}}}}}}
```

## Atualizar administrador

> Atualiza administrador conforme os dados enviados.

```json
{"openapi":"3.0.3","info":{"title":"API v4 - Fortics SZ4","version":"4.0"},"servers":[{"url":"/api","description":"Base da API"}],"security":[{"JwtAuth":[]}],"components":{"securitySchemes":{"JwtAuth":{"type":"http","scheme":"bearer","bearerFormat":"JWT","description":"Token JWT no header Authorization."}},"responses":{"GenericSuccess":{"description":"Sucesso.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/GenericSuccessResponse"}}}}},"schemas":{"GenericSuccessResponse":{"type":"object","additionalProperties":true}}},"paths":{"/v4/admins/{id}":{"put":{"tags":["Admin"],"summary":"Atualizar administrador","description":"Atualiza administrador conforme os dados enviados.","operationId":"putV4AdminsById","parameters":[{"in":"path","name":"id","required":true,"schema":{"type":"string"}}],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","additionalProperties":true}}}},"responses":{"200":{"$ref":"#/components/responses/GenericSuccess"}}}}}}
```

## Remover administrador

> Remove administrador identificado no caminho.

```json
{"openapi":"3.0.3","info":{"title":"API v4 - Fortics SZ4","version":"4.0"},"servers":[{"url":"/api","description":"Base da API"}],"security":[{"JwtAuth":[]}],"components":{"securitySchemes":{"JwtAuth":{"type":"http","scheme":"bearer","bearerFormat":"JWT","description":"Token JWT no header Authorization."}},"responses":{"GenericSuccess":{"description":"Sucesso.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/GenericSuccessResponse"}}}}},"schemas":{"GenericSuccessResponse":{"type":"object","additionalProperties":true}}},"paths":{"/v4/admins/{id}":{"delete":{"tags":["Admin"],"summary":"Remover administrador","description":"Remove administrador identificado no caminho.","operationId":"deleteV4AdminsById","parameters":[{"in":"path","name":"id","required":true,"schema":{"type":"string"}}],"responses":{"200":{"$ref":"#/components/responses/GenericSuccess"}}}}}}
```

## Listar grupos de administradores

> Retorna grupos de administradores conforme filtros enviados.

```json
{"openapi":"3.0.3","info":{"title":"API v4 - Fortics SZ4","version":"4.0"},"servers":[{"url":"/api","description":"Base da API"}],"security":[{"JwtAuth":[]}],"components":{"securitySchemes":{"JwtAuth":{"type":"http","scheme":"bearer","bearerFormat":"JWT","description":"Token JWT no header Authorization."}},"responses":{"GenericSuccess":{"description":"Sucesso.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/GenericSuccessResponse"}}}}},"schemas":{"GenericSuccessResponse":{"type":"object","additionalProperties":true}}},"paths":{"/v4/admins/groups":{"get":{"tags":["Admin"],"summary":"Listar grupos de administradores","description":"Retorna grupos de administradores conforme filtros enviados.","operationId":"getV4AdminsGroups","responses":{"200":{"$ref":"#/components/responses/GenericSuccess"}}}}}}
```

## Status de armazenamento

> Processa a solicitação de status de armazenamento e retorna o resultado.

```json
{"openapi":"3.0.3","info":{"title":"API v4 - Fortics SZ4","version":"4.0"},"servers":[{"url":"/api","description":"Base da API"}],"security":[{"JwtAuth":[]}],"components":{"securitySchemes":{"JwtAuth":{"type":"http","scheme":"bearer","bearerFormat":"JWT","description":"Token JWT no header Authorization."}},"responses":{"GenericSuccess":{"description":"Sucesso.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/GenericSuccessResponse"}}}}},"schemas":{"GenericSuccessResponse":{"type":"object","additionalProperties":true}}},"paths":{"/v4/storage":{"get":{"tags":["Admin"],"summary":"Status de armazenamento","description":"Processa a solicitação de status de armazenamento e retorna o resultado.","operationId":"getV4Storage","responses":{"200":{"$ref":"#/components/responses/GenericSuccess"}}}}}}
```

## Listar arquivos por tipo

> Retorna arquivos por tipo conforme filtros enviados.

```json
{"openapi":"3.0.3","info":{"title":"API v4 - Fortics SZ4","version":"4.0"},"servers":[{"url":"/api","description":"Base da API"}],"security":[{"JwtAuth":[]}],"components":{"securitySchemes":{"JwtAuth":{"type":"http","scheme":"bearer","bearerFormat":"JWT","description":"Token JWT no header Authorization."}},"responses":{"GenericSuccess":{"description":"Sucesso.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/GenericSuccessResponse"}}}}},"schemas":{"GenericSuccessResponse":{"type":"object","additionalProperties":true}}},"paths":{"/v4/storage/{type}":{"get":{"tags":["Admin"],"summary":"Listar arquivos por tipo","description":"Retorna arquivos por tipo conforme filtros enviados.","operationId":"getV4StorageByType","parameters":[{"in":"path","name":"type","required":true,"schema":{"type":"string"}}],"responses":{"200":{"$ref":"#/components/responses/GenericSuccess"}}}}}}
```

## Upload de arquivo

> Processa a solicitação de upload de arquivo e retorna o resultado.

```json
{"openapi":"3.0.3","info":{"title":"API v4 - Fortics SZ4","version":"4.0"},"servers":[{"url":"/api","description":"Base da API"}],"security":[{"JwtAuth":[]}],"components":{"securitySchemes":{"JwtAuth":{"type":"http","scheme":"bearer","bearerFormat":"JWT","description":"Token JWT no header Authorization."}},"responses":{"GenericSuccess":{"description":"Sucesso.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/GenericSuccessResponse"}}}}},"schemas":{"GenericSuccessResponse":{"type":"object","additionalProperties":true}}},"paths":{"/v4/storage/upload":{"post":{"tags":["Admin"],"summary":"Upload de arquivo","description":"Processa a solicitação de upload de arquivo e retorna o resultado.","operationId":"postV4StorageUpload","requestBody":{"required":true,"content":{"multipart/form-data":{"schema":{"type":"object","properties":{"file":{"type":"string","format":"binary"}}}}}},"responses":{"200":{"$ref":"#/components/responses/GenericSuccess"}}}}}}
```

## Relatório de atendimentos

> Processa a solicitação de relatório de atendimentos e retorna o resultado.

```json
{"openapi":"3.0.3","info":{"title":"API v4 - Fortics SZ4","version":"4.0"},"servers":[{"url":"/api","description":"Base da API"}],"security":[{"JwtAuth":[]}],"components":{"securitySchemes":{"JwtAuth":{"type":"http","scheme":"bearer","bearerFormat":"JWT","description":"Token JWT no header Authorization."}},"responses":{"GenericSuccess":{"description":"Sucesso.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/GenericSuccessResponse"}}}}},"schemas":{"GenericSuccessResponse":{"type":"object","additionalProperties":true}}},"paths":{"/v4/reports/attendances":{"get":{"tags":["Admin"],"summary":"Relatório de atendimentos","description":"Processa a solicitação de relatório de atendimentos e retorna o resultado.","operationId":"getV4ReportsAttendances","responses":{"200":{"$ref":"#/components/responses/GenericSuccess"}}}}}}
```

## Obter configuração da aplicação

> Recupera configuração da aplicação.

```json
{"openapi":"3.0.3","info":{"title":"API v4 - Fortics SZ4","version":"4.0"},"servers":[{"url":"/api","description":"Base da API"}],"security":[{"JwtAuth":[]}],"components":{"securitySchemes":{"JwtAuth":{"type":"http","scheme":"bearer","bearerFormat":"JWT","description":"Token JWT no header Authorization."}},"responses":{"GenericSuccess":{"description":"Sucesso.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/GenericSuccessResponse"}}}}},"schemas":{"GenericSuccessResponse":{"type":"object","additionalProperties":true}}},"paths":{"/v4/application":{"get":{"tags":["Admin"],"summary":"Obter configuração da aplicação","description":"Recupera configuração da aplicação.","operationId":"getV4Application","responses":{"200":{"$ref":"#/components/responses/GenericSuccess"}}}}}}
```

## Atualizar configuração da aplicação

> Atualiza configuração da aplicação conforme os dados enviados.

```json
{"openapi":"3.0.3","info":{"title":"API v4 - Fortics SZ4","version":"4.0"},"servers":[{"url":"/api","description":"Base da API"}],"security":[{"JwtAuth":[]}],"components":{"securitySchemes":{"JwtAuth":{"type":"http","scheme":"bearer","bearerFormat":"JWT","description":"Token JWT no header Authorization."}},"responses":{"GenericSuccess":{"description":"Sucesso.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/GenericSuccessResponse"}}}}},"schemas":{"GenericSuccessResponse":{"type":"object","additionalProperties":true}}},"paths":{"/v4/application":{"put":{"tags":["Admin"],"summary":"Atualizar configuração da aplicação","description":"Atualiza configuração da aplicação conforme os dados enviados.","operationId":"putV4Application","requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","additionalProperties":true}}}},"responses":{"200":{"$ref":"#/components/responses/GenericSuccess"}}}}}}
```

## Obter configurações de notas de atendimento

> Recupera configurações de notas de atendimento.

```json
{"openapi":"3.0.3","info":{"title":"API v4 - Fortics SZ4","version":"4.0"},"servers":[{"url":"/api","description":"Base da API"}],"security":[{"JwtAuth":[]}],"components":{"securitySchemes":{"JwtAuth":{"type":"http","scheme":"bearer","bearerFormat":"JWT","description":"Token JWT no header Authorization."}},"responses":{"GenericSuccess":{"description":"Sucesso.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/GenericSuccessResponse"}}}}},"schemas":{"GenericSuccessResponse":{"type":"object","additionalProperties":true}}},"paths":{"/v4/application/attendance":{"get":{"tags":["Admin"],"summary":"Obter configurações de notas de atendimento","description":"Recupera configurações de notas de atendimento.","operationId":"getV4ApplicationAttendance","responses":{"200":{"$ref":"#/components/responses/GenericSuccess"}}}}}}
```

## Atualizar notas de atendimento

> Atualiza notas de atendimento conforme os dados enviados.

```json
{"openapi":"3.0.3","info":{"title":"API v4 - Fortics SZ4","version":"4.0"},"servers":[{"url":"/api","description":"Base da API"}],"security":[{"JwtAuth":[]}],"components":{"securitySchemes":{"JwtAuth":{"type":"http","scheme":"bearer","bearerFormat":"JWT","description":"Token JWT no header Authorization."}},"schemas":{"ApplicationAttendanceRequest":{"type":"object","properties":{"initial_grade":{"type":"number"},"final_grade":{"type":"number"}}},"GenericSuccessResponse":{"type":"object","additionalProperties":true},"ValidationErrorResponse":{"type":"object","properties":{"status":{"type":"boolean"},"errors":{"type":"object","additionalProperties":{"type":"array","items":{"type":"string"}}}}}},"responses":{"GenericSuccess":{"description":"Sucesso.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/GenericSuccessResponse"}}}},"ValidationError":{"description":"Erro de validação.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/ValidationErrorResponse"}}}}}},"paths":{"/v4/application/attendance":{"put":{"tags":["Admin"],"summary":"Atualizar notas de atendimento","description":"Atualiza notas de atendimento conforme os dados enviados.","operationId":"putV4ApplicationAttendance","requestBody":{"required":true,"content":{"application/json":{"schema":{"$ref":"#/components/schemas/ApplicationAttendanceRequest"}}}},"responses":{"200":{"$ref":"#/components/responses/GenericSuccess"},"422":{"$ref":"#/components/responses/ValidationError"}}}}}}
```

## Obter mensagens automáticas

> Recupera mensagens automáticas.

```json
{"openapi":"3.0.3","info":{"title":"API v4 - Fortics SZ4","version":"4.0"},"servers":[{"url":"/api","description":"Base da API"}],"security":[{"JwtAuth":[]}],"components":{"securitySchemes":{"JwtAuth":{"type":"http","scheme":"bearer","bearerFormat":"JWT","description":"Token JWT no header Authorization."}},"responses":{"GenericSuccess":{"description":"Sucesso.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/GenericSuccessResponse"}}}}},"schemas":{"GenericSuccessResponse":{"type":"object","additionalProperties":true}}},"paths":{"/v4/application/messages":{"get":{"tags":["Admin"],"summary":"Obter mensagens automáticas","description":"Recupera mensagens automáticas.","operationId":"getV4ApplicationMessages","responses":{"200":{"$ref":"#/components/responses/GenericSuccess"}}}}}}
```

## Atualizar mensagens automáticas

> Atualiza mensagens automáticas conforme os dados enviados.

```json
{"openapi":"3.0.3","info":{"title":"API v4 - Fortics SZ4","version":"4.0"},"servers":[{"url":"/api","description":"Base da API"}],"security":[{"JwtAuth":[]}],"components":{"securitySchemes":{"JwtAuth":{"type":"http","scheme":"bearer","bearerFormat":"JWT","description":"Token JWT no header Authorization."}},"responses":{"GenericSuccess":{"description":"Sucesso.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/GenericSuccessResponse"}}}}},"schemas":{"GenericSuccessResponse":{"type":"object","additionalProperties":true}}},"paths":{"/v4/application/messages":{"put":{"tags":["Admin"],"summary":"Atualizar mensagens automáticas","description":"Atualiza mensagens automáticas conforme os dados enviados.","operationId":"putV4ApplicationMessages","requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","additionalProperties":true}}}},"responses":{"200":{"$ref":"#/components/responses/GenericSuccess"}}}}}}
```

## Listar números bloqueados

> Retorna números bloqueados conforme filtros enviados.

```json
{"openapi":"3.0.3","info":{"title":"API v4 - Fortics SZ4","version":"4.0"},"servers":[{"url":"/api","description":"Base da API"}],"security":[{"JwtAuth":[]}],"components":{"securitySchemes":{"JwtAuth":{"type":"http","scheme":"bearer","bearerFormat":"JWT","description":"Token JWT no header Authorization."}},"responses":{"GenericSuccess":{"description":"Sucesso.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/GenericSuccessResponse"}}}}},"schemas":{"GenericSuccessResponse":{"type":"object","additionalProperties":true}}},"paths":{"/v4/blockedNumbers":{"get":{"tags":["Admin"],"summary":"Listar números bloqueados","description":"Retorna números bloqueados conforme filtros enviados.","operationId":"getV4BlockedNumbers","responses":{"200":{"$ref":"#/components/responses/GenericSuccess"}}}}}}
```

## Adicionar número bloqueado

> Adiciona número bloqueado conforme os dados enviados.

```json
{"openapi":"3.0.3","info":{"title":"API v4 - Fortics SZ4","version":"4.0"},"servers":[{"url":"/api","description":"Base da API"}],"security":[{"JwtAuth":[]}],"components":{"securitySchemes":{"JwtAuth":{"type":"http","scheme":"bearer","bearerFormat":"JWT","description":"Token JWT no header Authorization."}},"responses":{"GenericSuccess":{"description":"Sucesso.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/GenericSuccessResponse"}}}}},"schemas":{"GenericSuccessResponse":{"type":"object","additionalProperties":true}}},"paths":{"/v4/blockedNumbers":{"post":{"tags":["Admin"],"summary":"Adicionar número bloqueado","description":"Adiciona número bloqueado conforme os dados enviados.","operationId":"postV4BlockedNumbers","requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","additionalProperties":true}}}},"responses":{"200":{"$ref":"#/components/responses/GenericSuccess"}}}}}}
```

## Detalhar número bloqueado

> Recupera os dados de número bloqueado identificado no caminho.

```json
{"openapi":"3.0.3","info":{"title":"API v4 - Fortics SZ4","version":"4.0"},"servers":[{"url":"/api","description":"Base da API"}],"security":[{"JwtAuth":[]}],"components":{"securitySchemes":{"JwtAuth":{"type":"http","scheme":"bearer","bearerFormat":"JWT","description":"Token JWT no header Authorization."}},"responses":{"GenericSuccess":{"description":"Sucesso.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/GenericSuccessResponse"}}}}},"schemas":{"GenericSuccessResponse":{"type":"object","additionalProperties":true}}},"paths":{"/v4/blockedNumbers/{id}":{"get":{"tags":["Admin"],"summary":"Detalhar número bloqueado","description":"Recupera os dados de número bloqueado identificado no caminho.","operationId":"getV4BlockedNumbersById","parameters":[{"in":"path","name":"id","required":true,"schema":{"type":"string"}}],"responses":{"200":{"$ref":"#/components/responses/GenericSuccess"}}}}}}
```

## Atualizar número bloqueado

> Atualiza número bloqueado conforme os dados enviados.

```json
{"openapi":"3.0.3","info":{"title":"API v4 - Fortics SZ4","version":"4.0"},"servers":[{"url":"/api","description":"Base da API"}],"security":[{"JwtAuth":[]}],"components":{"securitySchemes":{"JwtAuth":{"type":"http","scheme":"bearer","bearerFormat":"JWT","description":"Token JWT no header Authorization."}},"responses":{"GenericSuccess":{"description":"Sucesso.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/GenericSuccessResponse"}}}}},"schemas":{"GenericSuccessResponse":{"type":"object","additionalProperties":true}}},"paths":{"/v4/blockedNumbers/{id}":{"put":{"tags":["Admin"],"summary":"Atualizar número bloqueado","description":"Atualiza número bloqueado conforme os dados enviados.","operationId":"putV4BlockedNumbersById","parameters":[{"in":"path","name":"id","required":true,"schema":{"type":"string"}}],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","additionalProperties":true}}}},"responses":{"200":{"$ref":"#/components/responses/GenericSuccess"}}}}}}
```

## Remover número bloqueado

> Remove número bloqueado identificado no caminho.

```json
{"openapi":"3.0.3","info":{"title":"API v4 - Fortics SZ4","version":"4.0"},"servers":[{"url":"/api","description":"Base da API"}],"security":[{"JwtAuth":[]}],"components":{"securitySchemes":{"JwtAuth":{"type":"http","scheme":"bearer","bearerFormat":"JWT","description":"Token JWT no header Authorization."}},"responses":{"GenericSuccess":{"description":"Sucesso.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/GenericSuccessResponse"}}}}},"schemas":{"GenericSuccessResponse":{"type":"object","additionalProperties":true}}},"paths":{"/v4/blockedNumbers/{id}":{"delete":{"tags":["Admin"],"summary":"Remover número bloqueado","description":"Remove número bloqueado identificado no caminho.","operationId":"deleteV4BlockedNumbersById","parameters":[{"in":"path","name":"id","required":true,"schema":{"type":"string"}}],"responses":{"200":{"$ref":"#/components/responses/GenericSuccess"}}}}}}
```

## Listar filtro de palavras (agentes)

> Retorna filtro de palavras conforme filtros enviados.

```json
{"openapi":"3.0.3","info":{"title":"API v4 - Fortics SZ4","version":"4.0"},"servers":[{"url":"/api","description":"Base da API"}],"security":[{"JwtAuth":[]}],"components":{"securitySchemes":{"JwtAuth":{"type":"http","scheme":"bearer","bearerFormat":"JWT","description":"Token JWT no header Authorization."}},"responses":{"GenericSuccess":{"description":"Sucesso.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/GenericSuccessResponse"}}}}},"schemas":{"GenericSuccessResponse":{"type":"object","additionalProperties":true}}},"paths":{"/v4/wordFilter/agents":{"get":{"tags":["Admin"],"summary":"Listar filtro de palavras (agentes)","description":"Retorna filtro de palavras conforme filtros enviados.","operationId":"getV4WordFilterAgents","responses":{"200":{"$ref":"#/components/responses/GenericSuccess"}}}}}}
```

## Adicionar filtro de palavras (agentes)

> Adiciona filtro de palavras conforme os dados enviados.

```json
{"openapi":"3.0.3","info":{"title":"API v4 - Fortics SZ4","version":"4.0"},"servers":[{"url":"/api","description":"Base da API"}],"security":[{"JwtAuth":[]}],"components":{"securitySchemes":{"JwtAuth":{"type":"http","scheme":"bearer","bearerFormat":"JWT","description":"Token JWT no header Authorization."}},"responses":{"GenericSuccess":{"description":"Sucesso.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/GenericSuccessResponse"}}}}},"schemas":{"GenericSuccessResponse":{"type":"object","additionalProperties":true}}},"paths":{"/v4/wordFilter/agents":{"post":{"tags":["Admin"],"summary":"Adicionar filtro de palavras (agentes)","description":"Adiciona filtro de palavras conforme os dados enviados.","operationId":"postV4WordFilterAgents","requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","additionalProperties":true}}}},"responses":{"200":{"$ref":"#/components/responses/GenericSuccess"}}}}}}
```

## Atualizar filtro de palavras (agentes)

> Atualiza filtro de palavras conforme os dados enviados.

```json
{"openapi":"3.0.3","info":{"title":"API v4 - Fortics SZ4","version":"4.0"},"servers":[{"url":"/api","description":"Base da API"}],"security":[{"JwtAuth":[]}],"components":{"securitySchemes":{"JwtAuth":{"type":"http","scheme":"bearer","bearerFormat":"JWT","description":"Token JWT no header Authorization."}},"responses":{"GenericSuccess":{"description":"Sucesso.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/GenericSuccessResponse"}}}}},"schemas":{"GenericSuccessResponse":{"type":"object","additionalProperties":true}}},"paths":{"/v4/wordFilter/agents/{id}":{"put":{"tags":["Admin"],"summary":"Atualizar filtro de palavras (agentes)","description":"Atualiza filtro de palavras conforme os dados enviados.","operationId":"putV4WordFilterAgentsById","parameters":[{"in":"path","name":"id","required":true,"schema":{"type":"string"}}],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","additionalProperties":true}}}},"responses":{"200":{"$ref":"#/components/responses/GenericSuccess"}}}}}}
```

## Remover filtro de palavras (agentes)

> Remove filtro de palavras identificado no caminho.

```json
{"openapi":"3.0.3","info":{"title":"API v4 - Fortics SZ4","version":"4.0"},"servers":[{"url":"/api","description":"Base da API"}],"security":[{"JwtAuth":[]}],"components":{"securitySchemes":{"JwtAuth":{"type":"http","scheme":"bearer","bearerFormat":"JWT","description":"Token JWT no header Authorization."}},"responses":{"GenericSuccess":{"description":"Sucesso.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/GenericSuccessResponse"}}}}},"schemas":{"GenericSuccessResponse":{"type":"object","additionalProperties":true}}},"paths":{"/v4/wordFilter/agents/{id}":{"delete":{"tags":["Admin"],"summary":"Remover filtro de palavras (agentes)","description":"Remove filtro de palavras identificado no caminho.","operationId":"deleteV4WordFilterAgentsById","parameters":[{"in":"path","name":"id","required":true,"schema":{"type":"string"}}],"responses":{"200":{"$ref":"#/components/responses/GenericSuccess"}}}}}}
```

## Upload de filtro de palavras (agentes)

> Processa a solicitação de upload de filtro de palavras e retorna o resultado.

```json
{"openapi":"3.0.3","info":{"title":"API v4 - Fortics SZ4","version":"4.0"},"servers":[{"url":"/api","description":"Base da API"}],"security":[{"JwtAuth":[]}],"components":{"securitySchemes":{"JwtAuth":{"type":"http","scheme":"bearer","bearerFormat":"JWT","description":"Token JWT no header Authorization."}},"responses":{"GenericSuccess":{"description":"Sucesso.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/GenericSuccessResponse"}}}}},"schemas":{"GenericSuccessResponse":{"type":"object","additionalProperties":true}}},"paths":{"/v4/wordFilter/agents/upload":{"post":{"tags":["Admin"],"summary":"Upload de filtro de palavras (agentes)","description":"Processa a solicitação de upload de filtro de palavras e retorna o resultado.","operationId":"postV4WordFilterAgentsUpload","requestBody":{"required":true,"content":{"multipart/form-data":{"schema":{"type":"object","properties":{"file":{"type":"string","format":"binary"}}}}}},"responses":{"200":{"$ref":"#/components/responses/GenericSuccess"}}}}}}
```

## Listar filtro de palavras (contatos)

> Retorna filtro de palavras conforme filtros enviados.

```json
{"openapi":"3.0.3","info":{"title":"API v4 - Fortics SZ4","version":"4.0"},"servers":[{"url":"/api","description":"Base da API"}],"security":[{"JwtAuth":[]}],"components":{"securitySchemes":{"JwtAuth":{"type":"http","scheme":"bearer","bearerFormat":"JWT","description":"Token JWT no header Authorization."}},"responses":{"GenericSuccess":{"description":"Sucesso.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/GenericSuccessResponse"}}}}},"schemas":{"GenericSuccessResponse":{"type":"object","additionalProperties":true}}},"paths":{"/v4/wordFilter/contacts":{"get":{"tags":["Admin"],"summary":"Listar filtro de palavras (contatos)","description":"Retorna filtro de palavras conforme filtros enviados.","operationId":"getV4WordFilterContacts","responses":{"200":{"$ref":"#/components/responses/GenericSuccess"}}}}}}
```

## Adicionar filtro de palavras (contatos)

> Adiciona filtro de palavras conforme os dados enviados.

```json
{"openapi":"3.0.3","info":{"title":"API v4 - Fortics SZ4","version":"4.0"},"servers":[{"url":"/api","description":"Base da API"}],"security":[{"JwtAuth":[]}],"components":{"securitySchemes":{"JwtAuth":{"type":"http","scheme":"bearer","bearerFormat":"JWT","description":"Token JWT no header Authorization."}},"responses":{"GenericSuccess":{"description":"Sucesso.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/GenericSuccessResponse"}}}}},"schemas":{"GenericSuccessResponse":{"type":"object","additionalProperties":true}}},"paths":{"/v4/wordFilter/contacts":{"post":{"tags":["Admin"],"summary":"Adicionar filtro de palavras (contatos)","description":"Adiciona filtro de palavras conforme os dados enviados.","operationId":"postV4WordFilterContacts","requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","additionalProperties":true}}}},"responses":{"200":{"$ref":"#/components/responses/GenericSuccess"}}}}}}
```

## Atualizar filtro de palavras (contatos)

> Atualiza filtro de palavras conforme os dados enviados.

```json
{"openapi":"3.0.3","info":{"title":"API v4 - Fortics SZ4","version":"4.0"},"servers":[{"url":"/api","description":"Base da API"}],"security":[{"JwtAuth":[]}],"components":{"securitySchemes":{"JwtAuth":{"type":"http","scheme":"bearer","bearerFormat":"JWT","description":"Token JWT no header Authorization."}},"responses":{"GenericSuccess":{"description":"Sucesso.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/GenericSuccessResponse"}}}}},"schemas":{"GenericSuccessResponse":{"type":"object","additionalProperties":true}}},"paths":{"/v4/wordFilter/contacts/{id}":{"put":{"tags":["Admin"],"summary":"Atualizar filtro de palavras (contatos)","description":"Atualiza filtro de palavras conforme os dados enviados.","operationId":"putV4WordFilterContactsById","parameters":[{"in":"path","name":"id","required":true,"schema":{"type":"string"}}],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","additionalProperties":true}}}},"responses":{"200":{"$ref":"#/components/responses/GenericSuccess"}}}}}}
```

## Remover filtro de palavras (contatos)

> Remove filtro de palavras identificado no caminho.

```json
{"openapi":"3.0.3","info":{"title":"API v4 - Fortics SZ4","version":"4.0"},"servers":[{"url":"/api","description":"Base da API"}],"security":[{"JwtAuth":[]}],"components":{"securitySchemes":{"JwtAuth":{"type":"http","scheme":"bearer","bearerFormat":"JWT","description":"Token JWT no header Authorization."}},"responses":{"GenericSuccess":{"description":"Sucesso.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/GenericSuccessResponse"}}}}},"schemas":{"GenericSuccessResponse":{"type":"object","additionalProperties":true}}},"paths":{"/v4/wordFilter/contacts/{id}":{"delete":{"tags":["Admin"],"summary":"Remover filtro de palavras (contatos)","description":"Remove filtro de palavras identificado no caminho.","operationId":"deleteV4WordFilterContactsById","parameters":[{"in":"path","name":"id","required":true,"schema":{"type":"string"}}],"responses":{"200":{"$ref":"#/components/responses/GenericSuccess"}}}}}}
```

## Upload de filtro de palavras (contatos)

> Processa a solicitação de upload de filtro de palavras e retorna o resultado.

```json
{"openapi":"3.0.3","info":{"title":"API v4 - Fortics SZ4","version":"4.0"},"servers":[{"url":"/api","description":"Base da API"}],"security":[{"JwtAuth":[]}],"components":{"securitySchemes":{"JwtAuth":{"type":"http","scheme":"bearer","bearerFormat":"JWT","description":"Token JWT no header Authorization."}},"responses":{"GenericSuccess":{"description":"Sucesso.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/GenericSuccessResponse"}}}}},"schemas":{"GenericSuccessResponse":{"type":"object","additionalProperties":true}}},"paths":{"/v4/wordFilter/contacts/upload":{"post":{"tags":["Admin"],"summary":"Upload de filtro de palavras (contatos)","description":"Processa a solicitação de upload de filtro de palavras e retorna o resultado.","operationId":"postV4WordFilterContactsUpload","requestBody":{"required":true,"content":{"multipart/form-data":{"schema":{"type":"object","properties":{"file":{"type":"string","format":"binary"}}}}}},"responses":{"200":{"$ref":"#/components/responses/GenericSuccess"}}}}}}
```

## Listar grupos de horário

> Retorna grupos de horário conforme filtros enviados.

```json
{"openapi":"3.0.3","info":{"title":"API v4 - Fortics SZ4","version":"4.0"},"servers":[{"url":"/api","description":"Base da API"}],"security":[{"JwtAuth":[]}],"components":{"securitySchemes":{"JwtAuth":{"type":"http","scheme":"bearer","bearerFormat":"JWT","description":"Token JWT no header Authorization."}},"responses":{"GenericSuccess":{"description":"Sucesso.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/GenericSuccessResponse"}}}}},"schemas":{"GenericSuccessResponse":{"type":"object","additionalProperties":true}}},"paths":{"/v4/timeGroup":{"get":{"tags":["Admin"],"summary":"Listar grupos de horário","description":"Retorna grupos de horário conforme filtros enviados.","operationId":"getV4TimeGroup","responses":{"200":{"$ref":"#/components/responses/GenericSuccess"}}}}}}
```

## Criar grupo de horário

> Cria grupo de horário com os dados enviados.

```json
{"openapi":"3.0.3","info":{"title":"API v4 - Fortics SZ4","version":"4.0"},"servers":[{"url":"/api","description":"Base da API"}],"security":[{"JwtAuth":[]}],"components":{"securitySchemes":{"JwtAuth":{"type":"http","scheme":"bearer","bearerFormat":"JWT","description":"Token JWT no header Authorization."}},"responses":{"GenericSuccess":{"description":"Sucesso.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/GenericSuccessResponse"}}}}},"schemas":{"GenericSuccessResponse":{"type":"object","additionalProperties":true}}},"paths":{"/v4/timeGroup":{"post":{"tags":["Admin"],"summary":"Criar grupo de horário","description":"Cria grupo de horário com os dados enviados.","operationId":"postV4TimeGroup","requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","additionalProperties":true}}}},"responses":{"200":{"$ref":"#/components/responses/GenericSuccess"}}}}}}
```

## Atualizar grupo de horário

> Atualiza grupo de horário conforme os dados enviados.

```json
{"openapi":"3.0.3","info":{"title":"API v4 - Fortics SZ4","version":"4.0"},"servers":[{"url":"/api","description":"Base da API"}],"security":[{"JwtAuth":[]}],"components":{"securitySchemes":{"JwtAuth":{"type":"http","scheme":"bearer","bearerFormat":"JWT","description":"Token JWT no header Authorization."}},"responses":{"GenericSuccess":{"description":"Sucesso.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/GenericSuccessResponse"}}}}},"schemas":{"GenericSuccessResponse":{"type":"object","additionalProperties":true}}},"paths":{"/v4/timeGroup/{id}":{"put":{"tags":["Admin"],"summary":"Atualizar grupo de horário","description":"Atualiza grupo de horário conforme os dados enviados.","operationId":"putV4TimeGroupById","parameters":[{"in":"path","name":"id","required":true,"schema":{"type":"string"}}],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","additionalProperties":true}}}},"responses":{"200":{"$ref":"#/components/responses/GenericSuccess"}}}}}}
```

## Remover grupo de horário

> Remove grupo de horário identificado no caminho.

```json
{"openapi":"3.0.3","info":{"title":"API v4 - Fortics SZ4","version":"4.0"},"servers":[{"url":"/api","description":"Base da API"}],"security":[{"JwtAuth":[]}],"components":{"securitySchemes":{"JwtAuth":{"type":"http","scheme":"bearer","bearerFormat":"JWT","description":"Token JWT no header Authorization."}},"responses":{"GenericSuccess":{"description":"Sucesso.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/GenericSuccessResponse"}}}}},"schemas":{"GenericSuccessResponse":{"type":"object","additionalProperties":true}}},"paths":{"/v4/timeGroup/{id}":{"delete":{"tags":["Admin"],"summary":"Remover grupo de horário","description":"Remove grupo de horário identificado no caminho.","operationId":"deleteV4TimeGroupById","parameters":[{"in":"path","name":"id","required":true,"schema":{"type":"string"}}],"responses":{"200":{"$ref":"#/components/responses/GenericSuccess"}}}}}}
```

## Listar grupos de usuários

> Retorna grupos de usuários conforme filtros enviados.

```json
{"openapi":"3.0.3","info":{"title":"API v4 - Fortics SZ4","version":"4.0"},"servers":[{"url":"/api","description":"Base da API"}],"security":[{"JwtAuth":[]}],"components":{"securitySchemes":{"JwtAuth":{"type":"http","scheme":"bearer","bearerFormat":"JWT","description":"Token JWT no header Authorization."}},"responses":{"GenericSuccess":{"description":"Sucesso.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/GenericSuccessResponse"}}}}},"schemas":{"GenericSuccessResponse":{"type":"object","additionalProperties":true}}},"paths":{"/v4/userGroup":{"get":{"tags":["Admin"],"summary":"Listar grupos de usuários","description":"Retorna grupos de usuários conforme filtros enviados.","operationId":"getV4UserGroup","responses":{"200":{"$ref":"#/components/responses/GenericSuccess"}}}}}}
```

## Criar grupo de usuários

> Cria grupo de usuários com os dados enviados.

```json
{"openapi":"3.0.3","info":{"title":"API v4 - Fortics SZ4","version":"4.0"},"servers":[{"url":"/api","description":"Base da API"}],"security":[{"JwtAuth":[]}],"components":{"securitySchemes":{"JwtAuth":{"type":"http","scheme":"bearer","bearerFormat":"JWT","description":"Token JWT no header Authorization."}},"responses":{"GenericSuccess":{"description":"Sucesso.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/GenericSuccessResponse"}}}}},"schemas":{"GenericSuccessResponse":{"type":"object","additionalProperties":true}}},"paths":{"/v4/userGroup":{"post":{"tags":["Admin"],"summary":"Criar grupo de usuários","description":"Cria grupo de usuários com os dados enviados.","operationId":"postV4UserGroup","requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","additionalProperties":true}}}},"responses":{"200":{"$ref":"#/components/responses/GenericSuccess"}}}}}}
```

## Atualizar grupo de usuários

> Atualiza grupo de usuários conforme os dados enviados.

```json
{"openapi":"3.0.3","info":{"title":"API v4 - Fortics SZ4","version":"4.0"},"servers":[{"url":"/api","description":"Base da API"}],"security":[{"JwtAuth":[]}],"components":{"securitySchemes":{"JwtAuth":{"type":"http","scheme":"bearer","bearerFormat":"JWT","description":"Token JWT no header Authorization."}},"responses":{"GenericSuccess":{"description":"Sucesso.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/GenericSuccessResponse"}}}}},"schemas":{"GenericSuccessResponse":{"type":"object","additionalProperties":true}}},"paths":{"/v4/userGroup/{id}":{"put":{"tags":["Admin"],"summary":"Atualizar grupo de usuários","description":"Atualiza grupo de usuários conforme os dados enviados.","operationId":"putV4UserGroupById","parameters":[{"in":"path","name":"id","required":true,"schema":{"type":"string"}}],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","additionalProperties":true}}}},"responses":{"200":{"$ref":"#/components/responses/GenericSuccess"}}}}}}
```

## Remover grupo de usuários

> Remove grupo de usuários identificado no caminho.

```json
{"openapi":"3.0.3","info":{"title":"API v4 - Fortics SZ4","version":"4.0"},"servers":[{"url":"/api","description":"Base da API"}],"security":[{"JwtAuth":[]}],"components":{"securitySchemes":{"JwtAuth":{"type":"http","scheme":"bearer","bearerFormat":"JWT","description":"Token JWT no header Authorization."}},"responses":{"GenericSuccess":{"description":"Sucesso.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/GenericSuccessResponse"}}}}},"schemas":{"GenericSuccessResponse":{"type":"object","additionalProperties":true}}},"paths":{"/v4/userGroup/{id}":{"delete":{"tags":["Admin"],"summary":"Remover grupo de usuários","description":"Remove grupo de usuários identificado no caminho.","operationId":"deleteV4UserGroupById","parameters":[{"in":"path","name":"id","required":true,"schema":{"type":"string"}}],"responses":{"200":{"$ref":"#/components/responses/GenericSuccess"}}}}}}
```

## Listar regras de grupo de usuários

> Retorna regras de grupo de usuários conforme filtros enviados.

```json
{"openapi":"3.0.3","info":{"title":"API v4 - Fortics SZ4","version":"4.0"},"servers":[{"url":"/api","description":"Base da API"}],"security":[{"JwtAuth":[]}],"components":{"securitySchemes":{"JwtAuth":{"type":"http","scheme":"bearer","bearerFormat":"JWT","description":"Token JWT no header Authorization."}},"responses":{"GenericSuccess":{"description":"Sucesso.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/GenericSuccessResponse"}}}}},"schemas":{"GenericSuccessResponse":{"type":"object","additionalProperties":true}}},"paths":{"/v4/userGroup/rules":{"get":{"tags":["Admin"],"summary":"Listar regras de grupo de usuários","description":"Retorna regras de grupo de usuários conforme filtros enviados.","operationId":"getV4UserGroupRules","responses":{"200":{"$ref":"#/components/responses/GenericSuccess"}}}}}}
```

## Listar multicanais

> Retorna multicanais conforme filtros enviados.

```json
{"openapi":"3.0.3","info":{"title":"API v4 - Fortics SZ4","version":"4.0"},"servers":[{"url":"/api","description":"Base da API"}],"security":[{"JwtAuth":[]}],"components":{"securitySchemes":{"JwtAuth":{"type":"http","scheme":"bearer","bearerFormat":"JWT","description":"Token JWT no header Authorization."}},"responses":{"GenericSuccess":{"description":"Sucesso.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/GenericSuccessResponse"}}}}},"schemas":{"GenericSuccessResponse":{"type":"object","additionalProperties":true}}},"paths":{"/v4/multichannel":{"get":{"tags":["Admin"],"summary":"Listar multicanais","description":"Retorna multicanais conforme filtros enviados.","operationId":"getV4Multichannel","responses":{"200":{"$ref":"#/components/responses/GenericSuccess"}}}}}}
```

## Criar multicanal

> Cria multicanal com os dados enviados.

```json
{"openapi":"3.0.3","info":{"title":"API v4 - Fortics SZ4","version":"4.0"},"servers":[{"url":"/api","description":"Base da API"}],"security":[{"JwtAuth":[]}],"components":{"securitySchemes":{"JwtAuth":{"type":"http","scheme":"bearer","bearerFormat":"JWT","description":"Token JWT no header Authorization."}},"responses":{"GenericSuccess":{"description":"Sucesso.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/GenericSuccessResponse"}}}}},"schemas":{"GenericSuccessResponse":{"type":"object","additionalProperties":true}}},"paths":{"/v4/multichannel":{"post":{"tags":["Admin"],"summary":"Criar multicanal","description":"Cria multicanal com os dados enviados.","operationId":"postV4Multichannel","requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","additionalProperties":true}}}},"responses":{"200":{"$ref":"#/components/responses/GenericSuccess"}}}}}}
```

## Atualizar multicanal

> Atualiza multicanal conforme os dados enviados.

```json
{"openapi":"3.0.3","info":{"title":"API v4 - Fortics SZ4","version":"4.0"},"servers":[{"url":"/api","description":"Base da API"}],"security":[{"JwtAuth":[]}],"components":{"securitySchemes":{"JwtAuth":{"type":"http","scheme":"bearer","bearerFormat":"JWT","description":"Token JWT no header Authorization."}},"responses":{"GenericSuccess":{"description":"Sucesso.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/GenericSuccessResponse"}}}}},"schemas":{"GenericSuccessResponse":{"type":"object","additionalProperties":true}}},"paths":{"/v4/multichannel/{id}":{"put":{"tags":["Admin"],"summary":"Atualizar multicanal","description":"Atualiza multicanal conforme os dados enviados.","operationId":"putV4MultichannelById","parameters":[{"in":"path","name":"id","required":true,"schema":{"type":"string"}}],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","additionalProperties":true}}}},"responses":{"200":{"$ref":"#/components/responses/GenericSuccess"}}}}}}
```

## Remover multicanal

> Remove multicanal identificado no caminho.

```json
{"openapi":"3.0.3","info":{"title":"API v4 - Fortics SZ4","version":"4.0"},"servers":[{"url":"/api","description":"Base da API"}],"security":[{"JwtAuth":[]}],"components":{"securitySchemes":{"JwtAuth":{"type":"http","scheme":"bearer","bearerFormat":"JWT","description":"Token JWT no header Authorization."}},"responses":{"GenericSuccess":{"description":"Sucesso.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/GenericSuccessResponse"}}}}},"schemas":{"GenericSuccessResponse":{"type":"object","additionalProperties":true}}},"paths":{"/v4/multichannel/{id}":{"delete":{"tags":["Admin"],"summary":"Remover multicanal","description":"Remove multicanal identificado no caminho.","operationId":"deleteV4MultichannelById","parameters":[{"in":"path","name":"id","required":true,"schema":{"type":"string"}}],"responses":{"200":{"$ref":"#/components/responses/GenericSuccess"}}}}}}
```

## Listar pausas

> Retorna pausas conforme filtros enviados.

```json
{"openapi":"3.0.3","info":{"title":"API v4 - Fortics SZ4","version":"4.0"},"servers":[{"url":"/api","description":"Base da API"}],"security":[{"JwtAuth":[]}],"components":{"securitySchemes":{"JwtAuth":{"type":"http","scheme":"bearer","bearerFormat":"JWT","description":"Token JWT no header Authorization."}},"responses":{"GenericSuccess":{"description":"Sucesso.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/GenericSuccessResponse"}}}}},"schemas":{"GenericSuccessResponse":{"type":"object","additionalProperties":true}}},"paths":{"/v4/pauses":{"get":{"tags":["Admin"],"summary":"Listar pausas","description":"Retorna pausas conforme filtros enviados.","operationId":"getV4Pauses","responses":{"200":{"$ref":"#/components/responses/GenericSuccess"}}}}}}
```

## Criar pausa

> Cria pausa com os dados enviados.

```json
{"openapi":"3.0.3","info":{"title":"API v4 - Fortics SZ4","version":"4.0"},"servers":[{"url":"/api","description":"Base da API"}],"security":[{"JwtAuth":[]}],"components":{"securitySchemes":{"JwtAuth":{"type":"http","scheme":"bearer","bearerFormat":"JWT","description":"Token JWT no header Authorization."}},"responses":{"GenericSuccess":{"description":"Sucesso.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/GenericSuccessResponse"}}}}},"schemas":{"GenericSuccessResponse":{"type":"object","additionalProperties":true}}},"paths":{"/v4/pauses":{"post":{"tags":["Admin"],"summary":"Criar pausa","description":"Cria pausa com os dados enviados.","operationId":"postV4Pauses","requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","additionalProperties":true}}}},"responses":{"200":{"$ref":"#/components/responses/GenericSuccess"}}}}}}
```

## Atualizar pausa

> Atualiza pausa conforme os dados enviados.

```json
{"openapi":"3.0.3","info":{"title":"API v4 - Fortics SZ4","version":"4.0"},"servers":[{"url":"/api","description":"Base da API"}],"security":[{"JwtAuth":[]}],"components":{"securitySchemes":{"JwtAuth":{"type":"http","scheme":"bearer","bearerFormat":"JWT","description":"Token JWT no header Authorization."}},"responses":{"GenericSuccess":{"description":"Sucesso.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/GenericSuccessResponse"}}}}},"schemas":{"GenericSuccessResponse":{"type":"object","additionalProperties":true}}},"paths":{"/v4/pauses/{id}":{"put":{"tags":["Admin"],"summary":"Atualizar pausa","description":"Atualiza pausa conforme os dados enviados.","operationId":"putV4PausesById","parameters":[{"in":"path","name":"id","required":true,"schema":{"type":"string"}}],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","additionalProperties":true}}}},"responses":{"200":{"$ref":"#/components/responses/GenericSuccess"}}}}}}
```

## Remover pausa

> Remove pausa identificado no caminho.

```json
{"openapi":"3.0.3","info":{"title":"API v4 - Fortics SZ4","version":"4.0"},"servers":[{"url":"/api","description":"Base da API"}],"security":[{"JwtAuth":[]}],"components":{"securitySchemes":{"JwtAuth":{"type":"http","scheme":"bearer","bearerFormat":"JWT","description":"Token JWT no header Authorization."}},"responses":{"GenericSuccess":{"description":"Sucesso.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/GenericSuccessResponse"}}}}},"schemas":{"GenericSuccessResponse":{"type":"object","additionalProperties":true}}},"paths":{"/v4/pauses/{id}":{"delete":{"tags":["Admin"],"summary":"Remover pausa","description":"Remove pausa identificado no caminho.","operationId":"deleteV4PausesById","parameters":[{"in":"path","name":"id","required":true,"schema":{"type":"string"}}],"responses":{"200":{"$ref":"#/components/responses/GenericSuccess"}}}}}}
```

## Obter configuração pública da aplicação

> Recupera configuração pública da aplicação.

```json
{"openapi":"3.0.3","info":{"title":"API v4 - Fortics SZ4","version":"4.0"},"servers":[{"url":"/api","description":"Base da API"}],"paths":{"/v4/config-application":{"get":{"tags":["Admin"],"summary":"Obter configuração pública da aplicação","description":"Recupera configuração pública da aplicação.","operationId":"getV4ConfigApplication","responses":{"200":{"$ref":"#/components/responses/GenericSuccess"}}}}},"components":{"responses":{"GenericSuccess":{"description":"Sucesso.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/GenericSuccessResponse"}}}}},"schemas":{"GenericSuccessResponse":{"type":"object","additionalProperties":true}}}}
```

## Atualizar API key

> Atualiza aPI key conforme os dados enviados.

```json
{"openapi":"3.0.3","info":{"title":"API v4 - Fortics SZ4","version":"4.0"},"servers":[{"url":"/api","description":"Base da API"}],"security":[{"ForticsIntegrationKey":[]}],"components":{"securitySchemes":{"ForticsIntegrationKey":{"type":"apiKey","in":"header","name":"Integration-Key","description":"Chave de integração Fortics BSP."}},"responses":{"GenericSuccess":{"description":"Sucesso.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/GenericSuccessResponse"}}}},"Unauthorized":{"description":"Não autorizado.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/ErrorResponse"}}}}},"schemas":{"GenericSuccessResponse":{"type":"object","additionalProperties":true},"ErrorResponse":{"type":"object","properties":{"error":{"type":"string"},"message":{"type":"string"},"status":{"type":"boolean"},"code":{"type":"string"}}}}},"paths":{"/v4/fortics-bsp/update-api-key":{"post":{"tags":["Admin"],"summary":"Atualizar API key","description":"Atualiza aPI key conforme os dados enviados.","operationId":"postV4ForticsBspUpdateApiKey","requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","additionalProperties":true}}}},"responses":{"200":{"$ref":"#/components/responses/GenericSuccess"},"401":{"$ref":"#/components/responses/Unauthorized"}}}}}}
```

## Obter whitelabel

> Recupera whitelabel.

```json
{"openapi":"3.0.3","info":{"title":"API v4 - Fortics SZ4","version":"4.0"},"servers":[{"url":"/api","description":"Base da API"}],"security":[{"ForticsIntegrationKey":[]}],"components":{"securitySchemes":{"ForticsIntegrationKey":{"type":"apiKey","in":"header","name":"Integration-Key","description":"Chave de integração Fortics BSP."}},"responses":{"GenericSuccess":{"description":"Sucesso.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/GenericSuccessResponse"}}}},"Unauthorized":{"description":"Não autorizado.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/ErrorResponse"}}}}},"schemas":{"GenericSuccessResponse":{"type":"object","additionalProperties":true},"ErrorResponse":{"type":"object","properties":{"error":{"type":"string"},"message":{"type":"string"},"status":{"type":"boolean"},"code":{"type":"string"}}}}},"paths":{"/v4/fortics-bsp/whitelabel":{"post":{"tags":["Admin"],"summary":"Obter whitelabel","description":"Recupera whitelabel.","operationId":"postV4ForticsBspWhitelabel","requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","additionalProperties":true}}}},"responses":{"200":{"$ref":"#/components/responses/GenericSuccess"},"401":{"$ref":"#/components/responses/Unauthorized"}}}}}}
```


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.fortics.com.br/chat-center-api-reference/reference/admin.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.